How do I know you received my order?
We email you as soon as you place your order to acknowledge we have received your order. You can also check that your order has been place by logging in to ‘My Account’.
Ask a question about home delivery
Opening hours:
Mon–Fri: 9am–6pm
Sat: 10am–5pm
Sun: Closed
Opening hours
Mon-Fri: 9am–6pm
Sat: 10am–5pm
Sun: Closed
Intelligent Luggage's Complaints Process
If you are not satisfied with the level of service provided by Intelligent Luggage, you can:
Contact us on our Email us: customer.services@intelligentluggage.com
We undertake:.
What if my items are missing, damaged or incorrect?
In the unlikely event that a product arrives damaged or faulty, follow the instructions in the delivery documents to return the goods to us. Read Terms and Conditions for further information.
If you do not receive all your products, log in at ‘My Account’ to check whether they have been dispatched. Pre-orders, supplier home delivery and delayed delivery items may arrive separately from any other items you ordered. Please contact us as soon as possible about any missing, damaged or incorrect items
If you have any further queries, please email us at aftersales@intelligentluggage.com
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